OUTflix is an LGBTQ+ streaming service with a mix of original and authentic TV series, documentaries, movies and specials that are made by and for the queer community.  OUTflix.com is a Subscription on Demand service that is available on on web browsers and as an Apple TV, iOS and Android app.

OUTflix Proud is our free ad-supported channel, available in the UK on Netgem, Plex and via eMedia in South Africa. OUTflix Proud features some of our original series, films and documentaries free, with no subscription required.

There are two OUTflix subscriptions to choose from, both of which have a 7-day free trial period.

• Monthly Subscription: £5.99/month in the United Kingdom and €5.99 in Ireland
• Annual Subscription: £59.99/year in the United Kingdom and €59.99 in Ireland

We have partnered with Cleeng to manage subscriptions and support, all payments on OUTflix.com are processed by Cleeng.

Please follow the instructions to activate a promo code:

1. Visit OUTflix.com.
2. Click the login button in the top right hand corner of the homepage.
3. Create an OUTflix.com account (or login to your existing account if you already have one).
4. Ensure that the correct subscription option (monthly or annual) is selected, otherwise the discount may not be applied.
5. On the Set Up Your Payment page, click Add Promo Code, then enter the promo code and click Apply.
6. Follow the rest of the steps to complete sign-up.

Note: Your OUTflix membership is a recurring subscription.  If you redeemed a promo code for a free trial period, then your paid subscription will automatically begin after your free trial period ends.  You can cancel at any time during the length of the free trial period at no cost.

If you redeemed a promo code to get a discounted subscription price, this discount will only apply to the first period (one month or one year, depending on the offer) and your subscription will automatically renew at the end of the period (one month or one year, depending on you’re your subscription).

To stream OUTflix content on your computer, a web browser and a broadband connection are required.  Although we recommend the Google Chrome web browser, the service will work with most browsers.  Be sure to keep your browser up to date.

Yes, you can watch OUTflix from different devices at the same time, simply use the credentials that you used when you registered to watch on another device.  However, your device is limited to a maximum of three (3) devices at one time and may be restricted when our systems detect abuse.

If you are experiencing issues with video quality, please try one of the following:

1. Check your internet connection.
2. Ensure that you are running the most up to date version of your web browser or the OUTflix app.
3. Check if you can access the content from another browser and/or device.
4. Ensure that you are not actively logged in to multiple devices.  If you are, logout and try again.
5. If you are using a browser to access content, try clearing your cache and restarting your browser.

If you are still experiencing technical issues, please contact us at [email protected].  Please include the following information with your inquiry, to help our team resolve your issue:

• Your geographic location
• What browser and/or device you are using
• If there are playback issues with a specific piece of content

If you are unable to login to your OUTflix.com account, or have other billing issues and questions please visit the Cleeng Help Centre.  Cleeng manages all OUTflix.com subscriptions and billing, and provides subscription and billing support.

We hate to see you leave, but you may cancel your subscription at any time.  Since OUTflix is a a prepaid service, once you cancel, you will still have access to the service until the end of your current billing cycle.  To avoid future subscription charges, you must cancel prior to the start of your next renewal.  For example, if your monthly renewal is on the 15^th of every month, you must cancel by the 14^th.  If you are on an annual plan it works the same way, but your renewal date would be yearly instead of monthly.

If you signed up directly with OUTflix.com and wish to cancel, please follow these steps:

1. Login to your account at OUTflix.com
2. Go to Account.  It can be accessed through the icon in the top right corner of the home page.
3. Click on Cancel Subscription, which can be found below the Subscription section of the page.
4. Follow the steps until you see the confirmation page.

If you signed up for OUTflix through the iOS, Android or FireTV app,  your subscription must be managed and cancelled through the related App Store.